Customer Support • 30+ Templates

30+ WhatsApp Business Greeting Message Templates for Brands

Establish instant professionalism the moment a prospect or client opens a chat. Explore pre-built business greetings for regular business hours, lunch breaks, weekend away messages, and seasonal holiday closures.

Showing 2 templates in All

Standard Daytime Business Greeting

Standard Greeting

Hello {{customer_name}}! 👋 Thank you for reaching out to {{business_name}}. You have connected with our client success team. Please describe your requirement or select an option below so we can route your chat to the right department: 1. Sales & New Inquiries 2. Existing Customer Support 3. Billing & Invoices We'll be right with you!

Use in Chatbot Builder

Automate With WabaCloud

Automate Business Greetings & Smart Away Replies

Set up business-hours automation, interactive menu trees, and instant AI fallback greetings with WabaCloud.

Start Free Trial Set Up Greetings →

Official Meta Cloud API Zero per-message markup Ready-to-use workflows

After-Hours Auto-Responder with Morning Follow-Up

Away / After Hours

Hi {{customer_name}}! 🌙 Thank you for contacting {{business_name}}. Our offices are currently closed. ⏰ *Operating Hours*: {{operating_hours}} (Monday – Friday) We have logged your query and an agent will respond first thing when we open tomorrow at {{opening_time}}. For instant self-help, check our FAQ center: {{faq_url}}

Use in Chatbot Builder

Best Practice Guide

How to Customize These WhatsApp Templates

Follow these proven messaging guidelines to ensure high response rates, brand consistency, and full compliance.

Clearly State Response Expectations

Inform customers when live agents will return to prevent frustration.

WhatsApp Business Compliance Note:Send messages to opted-in customers in accordance with applicable WhatsApp Business Platform policies. Ensure templates use approved variable formats and respect customer frequency preferences.

FAQs

Frequently Asked Questions

Everything you need to know about implementing and automating business greeting messages.

Can WhatsApp greetings route customers to different teams automatically?

Yes! Using WabaCloud interactive menus, customers can pick options (Sales, Support, Billing) and get instantly routed to the correct agent department.

Explore More

Related WhatsApp Templates

Discover more ready-to-use message templates for sales, support, and marketing.

View All Templates

50+ Templates

Welcome Messages

Ready-to-use welcome messages for new leads, onboarding customers, and first-time inquiries.

Customer Support

40+ Templates

Customer Support Messages

Ticket updates, technical troubleshooting guides, refund processing, and escalation alerts for support teams.

Customer Support

25+ Templates

Feedback Requests

CSAT ratings, post-delivery reviews, Google Maps rating requests, and NPS survey messages.

Customer Support

35+ Templates

Lead Follow-Up Messages

Fast initial outreach, post-demo check-ins, proposal follow-ups, and re-engagement messages for sales teams.

Sales

Turn WhatsApp Templates Into Automated Conversations

Use WabaCloud to send broadcasts, automate customer communication, build chatbots and manage conversations from one WhatsApp Business platform.

Get Started with WabaCloud Set Up Greetings →